Bob Potter's Scratchpad

Your Customers Are Talking. Are You Listening?

If you’re not listening or not sure how or where to start listening, here’s how you can start today (for free):

• Google your name, company, and product or service name.
  
• Use Technorati to search what bloggers are saying about you.
  
• Find a forum where there may be users of your product or service.
  
• Look for sites that allow users to review, such as Google Maps, Yelp, or ones more specific to your industry. If someone can review your product or service, then chances are someone has.

Can’t find anything mentioned about your business or organization? Send me an email and I’ll give you some ideas on where you can start listening.